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Swiggy Faces ₹158 Crore Tax Demand Over Cancellation Fees: What It Means for the Digital Economy

Swiggy Faces ₹158 Crore Tax Demand Over Cancellation Fees: What It Means for the Digital Economy

India’s food delivery giant Swiggy is in the news for facing a substantial tax demand of ₹158 crore for the financial year 2021–22. The issue is related to cancellation charges paid to merchants, which the Indian tax authorities allege were not properly taxed under the Goods and Services Tax (GST) framework.


Swiggy Faces ₹158 Crore Tax Demand Over Cancellation Fees: What It Means for the Digital Economy

Swiggy plans to appeal the demand, arguing that the charges are compensatory in nature and not a taxable service. This case could set a major precedent for taxation in the digital economy.

Key Facts At a Glance

Swiggy Tax Dispute Summary

  • Tax Amount: ₹158 crore

  • Financial Year: 2021–22

  • Reason: Alleged non-payment of GST on cancellation charges

  • Swiggy's Stand: Charges are compensatory, not a service

  • Tax Department's View: Charges qualify as taxable supply

  • Current Status: Swiggy to appeal the demand

  • Potential Impact: Precedent for how digital platforms handle cancellation fees

Understanding the Dispute

Cancellation charges are applied when a user cancels an order after the restaurant has already started preparing it. Platforms like Swiggy pass on this fee to restaurants as compensation. The tax department views this as a supply of service and thus subject to GST. Swiggy argues these are not service charges but penalties, which should not attract tax.

The crux of the issue lies in how cancellation charges are classified under GST law.

Why This Matters

  • Precedent for Others: This ruling could affect not just food delivery but other sectors like ride-hailing, ticketing, and hotel bookings.

  • Tax Law Ambiguity: The case shows how current GST provisions may not fully account for platform-based business models.

  • Consumer Impact: A decision against Swiggy could mean higher fees for users to accommodate the tax burden.

Expert View

Tax analysts point out the urgent need for clearer GST rules for the digital economy. They argue that current frameworks were designed for traditional businesses, not tech-enabled platforms. If cancellation fees are considered a taxable supply, all digital companies may need to rework their billing systems and tax compliance strategies.

What’s Next?

Swiggy’s legal team is expected to challenge the tax demand through the judicial system. A ruling in favor of the tax department could lead to a ripple effect across the entire digital services ecosystem.

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